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Time-bound  (When?, What can I do six months from now?, What can I do six weeks from
now?, What can I do today?)

An example that can be used in a workspace environment:

Specific Assign an apprentice with a task relevant to their knowledge and skills

Measurable Measure the task by its results

Achievable It shouldn’t be too hard or too easy for the apprentice

Relevant The task should be created based on company’s internationalization needs

Time-bound Set a realistic deadline, or milestones.

ACTIVITY 3: WAYS TO IMPROVE ACTIVE LISTENING SKILLS

There are several techniques that can be used to help you improve your active listening skills.
Read the following tips, and for the next month use a notebook to write down the actions you
make every time you are having a discussion with someone. Use the tips and monitor your
progress.

 Control and your mind and don’t let it get distracted by other thoughts

 Allow your interlocutor to finish their speech before responding. Avoid interruptions as
much as possible.

 Practice silence and watch how it affects your interlocutor.

 Give the chance to other persons to express their thoughts and feelings.

 Keep the discussion as it started and don’t change the subject.

 Don’t let biased thoughts and prejudices impair your judgement

 Take time to process the information before answering

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